Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Quia.
Are all your products 100% authentic?
Yes, we source all our products directly from authorized distributors and manufacturers in South Korea to ensure 100% authenticity and freshness.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 5-10 business days, while express options are available for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Do you ship internationally?
Yes, Quia Korean Beauty ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination country.
How can I check the expiration date of my products?
Korean products usually display the manufacture date (제조) or the expiration date (까지). Most unopened skincare has a shelf life of 30 months from the manufacture date.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.